KYLEASHA THOMAS

2359 HIGHLAND RD #268, DALLAS, TX 75228     H:972-904-5834     C: 469-345-9269

Kythomas22@gmail.com

 

ACCOMPLISHMENTS

Excellent Intrapersonal skills and thrives on helping to solve problems Superb communication skills,
verbal and written Devoted to data integrity Synopsis of Achievements Managed call flow with up to
[6] calls in queue per minute.
Exceeded corporate target for customer satisfaction for [3] months in a row.

Created new accounts for customers and took payments Promoted to a manger postion Ran an office of
about 12 employees.

PROFESSIONAL SUMMARY

I am a person of organization and patients to get done what needs to be done. Working efficiently and being

professional in my work environment is important to me.  I am also a Motivated customer service specialist
with over 3 years of customer service experience in a fast-paced, team-based environment.

SKILLS

Creative problem solverMulti-line phone talent
Quick learnerMedical terminology knowledge
Exceptional communication skills
MS Windows proficient

Credit card processing

WORK HISTORY

Manager/Dispatcher

24/7 Loyal Service - Dallas, TX05/2014 - 04/2015

Assisted customers with correct information about the service.
Collected the contact information to be sent to the tech.
In a few months I was promoted to manager position which delt with tech support.
Ran credit payments for the techs and worked with customers and tech to come to a price agreement.

Customer Care

Fossil Group Dallas Tx - Richardson, TX09/2013 - 02/2014

Work with all Fossil and Mk customers.
Customer care sales reps in opening new accounts and upgrading existing service for all returns,

exchanges and repairs Quickly and effectively solve customer challenges.
Maintain quality control/satisfaction records, constantly seeking new ways to improve customer care.
Answered an average of 50 calls per day by addressing customer inquiries, solving problems and
providing new product information.

Technical support for Samsung
Iqor - Richardson, TX06/2015 - 09/2015

Assisted customer with basic troubleshooting for their phones and tablets
Answered an average of 30 calls per day by addressing customer inquiries, solving problems and
providing new product information.
Described product to customers and accurately explained details and care of merchandise.
Provided an elevated customer experience to generate a loyal clientèle.

 

 

 

EDUCATION

GED:

Killeen high School - Killeen, TX